Webshop | FAQ

We carefully process and ship all orders within one to four business days to ensure you receive the freshest products possible.

Please Note:
We also do not ship on weekends or U.S. holidays to ensure the best possible care during transit.

Delivery dates are estimates provided by the carrier. Once your package leaves our warehouse, we cannot guarantee the exact arrival date. Weather and other unexpected delays may impact delivery times.

To protect our live plants, we do not ship on Fridays. This prevents bulbs from being stored over the weekend in uncontrolled environments that may expose them to extreme heat or cold.

We don’t have a physical store, but it is possible to order products from our webshop and choose Pick Up at Bloomaker. We will send an email when the order is ready to be picked up with pickup instructions. 

Shipping costs are calculated based on weight and location. If you want to find out exactly how much the shipping & handling cost are for the product(s) that you want, please add them to your cart and enter the delivery address.

We only ship within the United States at this point.

If the item has not left our shipping facility yet
We will cancel the entire order. A refund will be processed automatically. You will have to place a new order.

If the item has already left our shipping facility
Merchandise purchased at Bloomaker.com may be returned for a refund (less shipping & handling). Return shipping is the customer’s responsibility.

Because these are live, perishable products, refunds can only be processed if the returned items are still in reshippable condition. You may return the bulbs to us for inspection, but if they have already started to grow or otherwise cannot be reshipped, we will not be able to issue a refund.

Please include the following information with your return:
– Order number
– Brief description / Reason for return

Return address:
Bloomaker USA Inc.
566 Kindig Rd
Waynesboro, VA 22980
United States

Please note that we cannot change shipping addresses once an order has been placed. All addresses must be entered correctly at checkout.

Once an order leaves our facility, it cannot be brought back or stopped in transit. We fulfill orders based on the exact information provided at the time of purchase, so please double-check your details carefully before submitting your order.

If you realize your address is incorrect after the order has shipped, you may be able to use the carrier’s tools (such as UPS My Choice or FedEx Delivery Manager) to request changes directly with the carrier.

Product purchased at Bloomaker.com
If you experience a quality issue, please contact us by replying directly to the order confirmation email you received. Be sure to include photos and any details that will help us better understand the concern, this allows us to resolve the issue as quickly as possible.

Product purchased at a retailer
We can only facilitate refunds or send out replacements for items purchased directly from our website, Bloomaker.com. For items purchased from other retailers, we kindly request that you reach out to the respective retailer for assistance with refunds. Thank you for your understanding.

We accept credit/debit cards including American Express, Discover, MasterCard, and Visa. We also accept Apple Pay.

Please contact us as soon as possible on the day of placing your order for the best chance of catching it before it leaves our shipping facility. If the order is already in transit or arrives before we receive your request to cancel, please refer to our Returns policy

If, for any reason, your order is returned to us, we are willing to re-ship your items if you’re willing to cover the additional shipping.

However, please note that these are live, perishable products. Refunds can only be processed if the returned items are still in reshippable condition. If the bulbs have already started to grow or otherwise cannot be reshipped, we will not be able to issue a refund.

We can only facilitate refunds or send out replacements for items purchased directly from our website, Bloomaker.com. For items purchased from other retailers, we kindly request that you reach out to the respective retailer for assistance with refunds. Thank you for your understanding.